There are two distinct ways in which a conversational interface works: text conversations and voice. Consumers interact with chatbots using both interfaces on a daily basis, with each having it’s own set of advantages and disadvantages. The big difference...
Voice is changing the way consumers are shopping onlineIt seems like, these days, you see an Amazon Alexa or a Google Home everywhere. It’s not uncommon to see a person shout across the room to their voice device trying to turn the television on. Amazon and...
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