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AI is Redefining Experience in Customer Support Centres

Businesses need to understand the complexities of individual transactions and customer behavior over multiple touch points and channels, now more than ever. With AI in the fore, and technological integrations becoming increasingly popular and customer support centres...

Conversational AI – The next Step in E-commerce Evolution

Conversational AI – The next Step in E-commerce EvolutionThere is no doubt that AI is a popular buzzword in the retail landscape and retailers are slowly recognizing its potential and are increasingly adopting at least one form of AI into their customer journeys...

Conversational AI – Getting Started

Conversational AI: Getting StartedWith the increasing list of benefits and a growing demand for voice interfaces, the retail space is abuzz with Conversational AI as a key component for any digital transformation strategy. From improving customer service and boosting...